Rosemount Turf is committed to providing you with the best possible customer service experience. Rosemount Turf is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Rosemount Turf customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Rosemount Turf takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Rosemount Turf reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
We understand that COVID-19 (Coronavirus) is having a significant impact on all Australians and that it is a difficult and unprecedented time at the moment. We wanted to assure you that health and safety are the top priorities for Rosemount Turf management and staff. There are certain measures that we have put in place to ensure that our customers and employees are safe. We are being vigilant with our office and ensuring all surfaces are sterilised and cleaned regularly.
We would like to remind you that orders can be made online or over the phone and paid for via credit card, so no cash handling is needed. We can arrange delivery and the placement of your turf over the phone with our administration staff when you purchase. You don't need to be home when it is delivered.
If you have any further questions regarding any of our safety policies that we have in place during this time, or would like to discuss some new turf, give us a call on (07) 5448 6398.
Rosemount turf along with Lawn Solutions Australia is reaffirming our commitment to consumers with our ability to produce and deliver high quality turf products to consumers. No contact is required during the ordering or delivering process.